Self-service SaaS worldwide · commissioned delivery in Korea
One calculated route for every order that arrives at once.
HotelStride calculates a houseman's next pickup and delivery sequence from the current floor, item locations, elevator time, usable stairs, and every accepted room order. The route is recalculated as work changes.
Create the hotel identity, activate billing, then configure rooms and routing. Korean hotels may request a commissioned setup instead.
Simultaneous-order route optimization
Accepted orders become one pickup-and-delivery route.
The following example assumes the houseman is on 8F, water is stocked in each guest-floor pantry, the teacup is stocked on 8F, and the stairs between 5F and 4F are available.
- 18F Pantry
Pick up water ×2 and the teacup stocked on 8F.
- 2Room 807
Deliver water ×2. Keep the teacup in hand.
- 35F Pantry → Room 518
Pick up water ×2 and deliver it to Room 518.
- 45F → 4F stairs
Use the available stairs when that is faster than the measured elevator wait.
- 54F Pantry → Room 402
Pick up water ×2 and bath towels ×2, then deliver them with the teacup.
Hotel-specific calculation
The route changes with the building and the shift.
Current position
The next route begins at the houseman’s last confirmed location.
Pantry and item locations
Pickup candidates come from the hotel’s actual stock locations.
Elevator time
Measured wait and travel time are reflected in each vertical route.
Stairs and blockages
Usable floor spans, closed doors, and temporary blockages change the route immediately.
Item handling rules
Heavy or bulky items can be excluded from stair routes and constrained by carrying capacity.
Hotel-specific rules
Floors, pantries, departments, priorities, and permissions are configured for each property.
Live movable-asset tracking
Find each Extra Bed before assigning the next delivery.
Extra Beds, transformers, humidifiers, and other serialized assets keep their own identifier and current location. Pickup, delivery, collection, and maintenance events update that location for Front, Houseman, and Manager screens.
The route engine can collect an available asset from a pantry or a guest room and include that collection in the next delivery route.
EB-001Room 405In roomEB-0022F PantryAvailableEB-003Houseman KimIn transitEB-004EngineeringMaintenanceConnected operating screens
Front, Houseman, and Manager use the same live operation.
Front / CCS
Registers room, requested items, quantity, priority, and notes. Current asset locations are visible while taking the request.
Houseman
Accepts simultaneous orders and follows the recalculated pickup-and-delivery sequence from the current position.
Manager
Views open, accepted, delayed, and completed orders, houseman status, route events, assets, and operating reports.
Two commercial paths
Self-service SaaS or a commissioned hotel build.
Overseas hotels can create a property, activate a monthly subscription, and then configure the room graph. Korean hotels can use the same stable product with configuration, delivery, and close maintenance by Primary System.
Verified monthly activation
The owner creates the hotel identity and activates the monthly subscription through Lemon Squeezy.
Activated hotel setup
After verified payment, the owner creates floors, room ranges, pantries, elevator/stair paths, starter items, and departments.
Commissioned configuration
Primary System can configure routing costs, item rules, roles, permissions, reports, and hotel-specific functions.
Same stable operating core
Both paths use the same Front/CCS order flow, Houseman self-claim queue, and route calculation for accepted orders.
FAQ
+Is HotelStride another hotel task-management system?
No. The primary function is to calculate one pickup-and-delivery route from the houseman’s accepted orders and the hotel’s live operating conditions. Front and Manager screens support that operation.
+Can elevator and stair conditions be customized?
Yes. Elevator wait and travel time, stair availability, blocked floor spans, and item-specific stair restrictions can be reflected by property.
+How are Extra Beds tracked?
Each serialized asset has its own identifier and location. Pickup, delivery, collection, transfer, and maintenance events update its location.
+Can a hotel create its own property?
Yes. A self-service owner creates the hotel identity, activates its subscription, and then configures rooms and routing. Commissioned hotels continue to use Primary System-issued access keys.
+Does it require a native mobile app?
No. The responsive web application works on desktop and mobile, and can be added to a device’s home screen as a PWA.