Legal
Terms of Service
Effective September 14, 2026
These Terms govern your use of HotelStride (“Service”), operated by the HotelStride team (“we,” “us”). By signing in and redeeming a hotel access key, creating a property, or using the Service, you agree to these Terms. Contact: hello@hotelstride.com.
1. The Service
HotelStride is a real-time route-optimization and operations platform for hotel housemen, front desk, housekeeping, and management. It is offered as a hosted web application accessible via https://hotelstride.com.
2. Accounts
You must be at least 18 years old and authorized by your hotel to use the Service on its behalf. You are responsible for the security of your account and for all activity performed under it. Notify us promptly at hello@hotelstride.com if you suspect unauthorized access.
3. Roles and access
In self-service properties, the owner creates the property and may issue employee access keys only while live access is active. In commissioned properties, Primary System issues administrator and department keys under the delivery agreement. Property owners remain responsible for authorized members and role assignments.
4. Commercial models and configuration
HotelStride is available either as self-service SaaS or as a commissioned delivery. A self-service owner creates the property identity and activates billing before configuring rooms, routes, catalog, and stock. Employee invitations and new live orders require an active subscription. Commissioned properties are activated under their proposal, quotation, or delivery agreement and are not controlled by self-service billing.
5. Billing, cancellation, and maintenance
Self-service subscriptions are billed monthly per property at the price shown at checkout (currently USD $199 per property per month) and renew automatically until cancelled. Lemon Squeezy processes checkout, tax, receipts, and payment details. Cancellation stops future renewal while paid access continues through the current period. Except where law requires otherwise, the current period is not refundable. Commissioned fees, maintenance, and support are defined in the hotel's written agreement.
6. Acceptable use
- Do not attempt to access another property’s data.
- Do not use the Service to store or transmit content that is unlawful, defamatory, or infringing.
- Do not probe, scan, or interfere with the Service or its infrastructure.
- Do not reverse engineer or attempt to bypass rate limits or authentication.
7. Your content
You retain ownership of the data you submit to the Service. You grant us the limited rights required to host, process, back up, and display your data for the sole purpose of operating the Service for you.
8. Service availability
We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where practical. We are not liable for downtime caused by our upstream providers, network issues, or events outside our reasonable control.
9. Suspension and termination
We may suspend or terminate accounts that violate these Terms, place unreasonable load on the Service, fail to pay, or are no longer authorized by the hotel. When self-service billing is inactive, the Service blocks new orders and new employee invitations but permits already-created orders to be completed. Service termination and data handling follow the applicable agreement and our Privacy Policy.
10. Warranty disclaimer
The Service is provided “as is” without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, secure against every conceivable attack, or that route recommendations will always be optimal. Route plans are decision-support suggestions; on-shift staff remain responsible for operational judgment and safety.
11. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the Service is limited to the amounts you paid us in the twelve months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
12. Governing law
These Terms are governed by the laws of the Republic of Korea. Disputes will be resolved in the competent courts of Seoul, without prejudice to any mandatory consumer-protection rights that apply in your place of residence.
13. Changes
We may update these Terms. Material changes take effect 14 days after we notify account owners; continued use after that constitutes acceptance.